At AWAMZA, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be returned in the original packaging
- Proof of purchase is required
Items that are used, damaged, or not in their original condition may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, such as opened or used perfumes.
Return Process
To start a return, please contact us with your order details. Our team will guide you through the return process.
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within a few working days.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider first, as processing times may vary.
Exchanges
We currently only replace items if they are defective or damaged.
Contact Us
If you have any questions regarding returns or refunds, feel free to contact us. We’re always here to help.
Our Promise
At AWAMZA, we are committed to providing quality products and a smooth shopping experience. Your satisfaction is our priority.